Routing # 321076470

Debit & Credit Card Support 

我们有最常见问题的答案,以及使用Patelco借记卡和信用卡的提示.

How to report card fraud

At Patelco, we’ll be with you on every step of your financial journey, including when you’re a victim of fraud. 如果您怀疑您的账户有欺诈行为,请立即与我们联系。, or if you responded to a suspicious email, text message, or phone call.

Self-service tools to manage your card and account

在Patelco卡上添加警报和控制是您可以采取的重要步骤,以保护您的帐户和管理您的预算.

It just takes minutes to set your preferences in Patelco Online or the Mobile App. 您还可以访问其他工具,使管理您的卡简单和安全-即使在旅途中.

Manage your card your way

Lock and unlock your card

If you misplace your card, you can use Patelco Online or the Mobile App to lock and unlock your card

Set alerts and get notified

Get alerts when spending exceeds an amount you set, transactions are made in categories that you choose, or transactions are made in foreign countries

Control transaction limits

Control transaction limits

Change your PIN

Reset your PIN to help keep your card more secure

Set a travel notification

提交旅行通知,以帮助识别潜在的欺诈行为,并避免在旅行时交易被拒绝

Consolidate debt

Request a balance transfer 到你的帕特尔科信用卡,把你的债务合并成一个可管理的付款

How to Manage Your Card

学习如何锁定或解锁您的卡,设置旅行通知,创建PIN,以及更多使用 Patelco Mobile App.

How to make a credit card payment

How to make a credit card payment

Filing a dispute

如果你看到一个你不认识的费用或有问题的购买,你可以提交信用, debit, ATM, 或HSA卡纠纷或索赔在60天内出现在你的对账单上.

  • Many times, 有争议的费用是您可能不认识或不记得的合法购买, 因此,我们建议您在提出索赔之前查看您最近的收据或在线购物电子邮件
  • 提交卡片争议最简单快捷的方式是in Patelco Online or the Patelco Mobile App. 登录后,选择交易的账户,然后选择交易,然后选择 Dispute. 我们鼓励你在网上提交,但你也可以太阳集团平台

Common Dispute questions

  • 我们将尽一切努力尽快解决你们的索赔问题. Some investigations may take up to 90 days.

    我们将通过您喜欢的方式与您沟通:电子邮件、安全信息或邮政邮件. 一旦你提交你的索赔,我们就会给你发一封确认信,说我们已经收到了. 如果有任何问题或者我们需要更多的信息,我们会联系你的. 我们会在调查结束后通知你结果.

    Log in to Patelco Online, go to your specific account with the transaction, select the transaction, and then select the option to cancel the dispute. You can also contact us.

    Please contact us to: check the status of your claim, submit any additional documentation, 或者查询网上银行没有显示的交易.

Digital Wallet

将您的Patelco信用卡和借记卡添加到您选择的数字钱包:Apple Pay, Google Pay, or Samsung Pay. Then, you can pay for things simply by using your phone.

Learn More Digital Wallet
Digital Card Display

访问您的卡详细信息-卡号,到期日和安全代码-在 Patelco Online. 这样你就可以在没有卡在手的时候使用它. 只需将您的卡的详细信息输入到您的手机的数字钱包或您喜欢的在线网站.

Contactless Technology

A secure, fast, and easy way for you to pay for a purchase. 在结账时寻找非接触式标志,然后点击并离开! 

Patelco Mastercard® Benefits – Safety and Security

Zero Liability Protection2

如果有人用你的借记卡和信用卡进行未经授权的购买,你不负责.

Mastercard® ID Theft Protection

Detection and resolution services. Call 800.MASTERCARD or visit mastercardus.idprotectiononline.com to enroll your credit card for free.

Purchase Assurance

该保险为购买物品的盗窃和/或意外损坏提供赔偿, up to 45 days from the date of purchase. 所涵盖的购物必须完全是用你的帕特尔科万事达卡支付的® credit card.

Extended Warranty

使用Patelco万事达卡支付的符合条件的购买,将制造商的保修延长最多24个月® debit or credit card.

Cellphone Protection

当您使用Patelco万事达卡时,您可以在手机被盗或意外损坏的情况下获得赔偿® 信用卡支付经常性(每月)的电话费.

Mastercard Global Service

Mastercard® provides worldwide, 24-hour assistance with Lost and Stolen Card Reporting, Emergency Card Replacement, 和紧急现金预支帕特尔科万事达卡®借记卡或信用卡.

Travel benefits with your Patelco Mastercard® credit card1

Mastercard Airport Concierge

Arrange for a personal, dedicated Meet & 迎接工作人员,在全球超过450个目的地,24/7/365天护送您通过机场.

Hotel or Motel Burglary

万事达卡会赔偿你在酒店或汽车旅馆房间被盗的个人财物. 您的酒店/汽车旅馆住宿必须完全用Patelco万事达信用卡购买®.

Travel accident & emergency insurance

如果您使用Patelco万事达信用卡购买普通航空公司的机票,您和您的家人将获得意外死亡或肢解的保险®.

Baggage delay insurance

补偿您更换行李中重要的个人或商务物品, if it’s on a common carrier that’s delayed in transit, 你的票是用帕特尔科万事达卡买的®.

Patelco Rewards Points

How it works

  • 对于符合条件的卡,Patelco奖励是自动注册的
  • Accrue points with your purchases. Some cards even offer double points on certain purchases
  • Redeem your Patelco Rewards Points through Patelco Online

Redeeming your Patelco Rewards Points

  • Points can be redeemed for travel, merchandise, gift cards, as cash back to your checking or savings account, or a statement credit to your credit card account
  • Points convert to cash at a value of $.01 per point
  • As long as your account is open, points never expire

See your current rewards options at Patelco Online. When you log in, go to the Card Services menu, and select Rewards to access your rewards account.
 
If you have a question about your Patelco Rewards, or you want to redeem your Patelco Rewards over the phone, you can call us at 800.358.8228 to be connected with the Rewards Center. 

Other Support Links

我们整理了一份与你的帕特尔科信用卡相关的有用资源清单. 在这里,您可以了解更多有关福利、费率、条款和条件的信息.

1 These are summary descriptions only. Additional terms, conditions and exclusions apply. 具体信息请参阅您信用卡的福利指南.

2 As a Mastercard cardholder, you will not be held responsible for unauthorized transactions if: (1) you have used reasonable care in protecting your card from loss or theft; and (2) you have promptly reported to your financial institution when you knew that your Mastercard was lost or stolen. 如果您认为您的帐户有未经授权的使用,并且您符合上述条件, rest easy knowing you’re protected by Zero Liability. 零责任不适用于以下万事达支付卡:商业卡, unregistered prepaid cards or gift cards. 如果您对零责任保险有疑问或怀疑您的卡被未经授权使用, contact your financial institution IMMEDIATELY.

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